Brixton Baker Reviews

This is my second purchase from Brixton Baker! I got a Kate Spade Backpack, and it showed up way faster than what was mentioned on their site. They were really friendly when I reached out and responded to all my queries in no time. Honestly, I can only say good things about my experience! Thanks a bunch!

I was a bit doubtful at first about placing an order with this shop due to some bad reviews, but I went ahead since I couldn't find that particular handbag in the color I wanted anywhere else. After waiting for over 10 hours, I received an email that left me confused. This was my first and last time shopping here! I really wish they had a better reason for the cancellation, like saying the item was sold out or something! 🤷‍♀️🙋‍♀️ Here’s what they sent me:

This email is to inform you that Order # 2020-5286 has been cancelled due to potential fraudulent activity.

Our third-party security partner detected unusual shopping patterns in your transaction history. The order shows data points that are linked to possible fraudulent activity.

We’re sorry if this lets you down, but we do this to protect you from potential fraud.

The transaction has been voided and your payment has been fully refunded.

Thank you,

Brixton Baker
Fraud Prevention Team

I absolutely adore the amazing service I got just a few days ahead of Christmas! The bag I had ordered seemed to have gone missing in transit, but the customer support crew went above and beyond, even working up to Christmas Eve to track it down. They managed to get it delivered the day before Christmas! Huge thanks for all the assistance! I'm in love with my bag!

Caution to shoppers. This company seems more interested in grabbing your cash than in customer satisfaction. I attempted to send back my purse for a refund since I was disappointed with the quality when it arrived. They went to great lengths to hold onto my funds, despite me adhering to all their strict return policies. Honestly, it's not worth the hassle to deal with sketchy companies like Brixton Baker.

I got a Kate Spade purse for my wife, and I gotta say, the service blew me away. The folks in customer service were super nice and ready to help! My wife was thrilled that I snagged the bag she had been wanting for ages! You can bet I'll be shopping with them again!

I gotta say, the service was fantastic! They told me I'd get the baby bag in a week, but it showed up way earlier! It's just right for all my baby stuff!

I had to cancel two orders. Initially, they informed me that the bag I picked had a tear and they couldn’t find another one, even though it showed there were two available. The next time, they canceled my order for a different bag, claiming my transaction seemed suspicious. Now, that bag is marked as sold out. They’re not being truthful, and honestly, it seems like they don’t have the stock they want customers to think they do.

I was on the hunt for a spade kate bag that was unique, and this site had it. I had my doubts, so I reached out to them and got a super fast reply! When it showed up, I was really pleased with what I got!

I placed an order for a MK pearl grey Sutton and had my doubts at first. This bag had been out of stock for a while, and I was a bit worried they might send me a pre-owned one. But when it showed up (after a week), I was super pleased. It came in pristine condition and in its original packaging. I’d surely buy from them again.

I was on the hunt for a kate spade bag that nobody else seemed to have, and I found it on this website. When I received my order, I was totally blown away by the quality. It was packaged wonderfully and even came with a super cute thank you card :)

I really appreciate the bag you sent me!

I stumbled upon the sold-out Kate Spade bag I had been hunting for on brixtonbaker.com and snatched it up right away. But when it arrived, it was nothing like I had hoped for, and I wanted to send it back to get my cash refunded and grab something else from the site. Their return policy claimed you have a week to shoot them an email with a return request after the package lands, and I reached out within two days.

What I discovered is that Brixton Baker is far from customer-friendly. It took me two emails just to get a response, and when they finally got back to me, they said they couldn't locate my original message—even after I sent them a screenshot. The company is unwilling to resolve the issue, leaving me with a purse I don’t want.

All this business seems to care about is taking your cash. Seriously, steer clear of them!! You're backing a lousy operation and lining the pockets of crooks.

I’ve been on the hunt for the kate spade scotty bag everywhere and couldn’t spot a single shop that had it. A friend who had a good experience with them mentioned brixton baker to me. I reached out to ask if they had it, and they replied that they didn’t but would have their team search for it.

The next day, I was really surprised to get an email from them saying they had found one for me. I’d totally recommend this company to anyone on the lookout for a tough-to-find item!

This shop was the final place that had my bag in stock. Once I made the purchase, it arrived fast and just like they said! Brixton Baker is fantastic!

Brixton Baker is fantastic for those hard-to-find items. I looked high and low for my new bag, but it seemed like everyone was out of stock. Then I stumbled upon brixtonbaker.com, but I was a bit hesitant. I shot them an email, and they responded super quickly. When I inquired about how they still had older bags that other shops were out of, they explained they operate as an 'internet marketplace' for various sellers who purchase overstock in bulk from different department stores. I decided to take a leap of faith and ordered the bag. I ended up with the exact one I was after! No fuss! No trouble!